l If you have received wrong or defective item(s), please ensure that items are returned to us within 7 days in original packaging, in brand new and resalable condition, the seal cannot be removed. For the quality problem of the product itself, we will responsible for the return shipping cost.
l For all the return, please contact us firstly by email or phone call, tell us the reasons of the return before sending anything back to us. We will solve the problem for you as soon as possible.
l If any refunds are claimed, the customers are subjected to the following requirements :
a. Customers must present the relevant original invoice and all accessories including keys, lock and straps, etc..
b. The merchandises will not be refunded if any damages,stains and malfunction, etc. caused by improper use.
c. Please note that we will not be able to provide a refund on any shipping fees charged for the original order .
d. Our Company reserves the right of final decision in case of any dispute.
Exchange of Goods Policy
l Exchange of merchandise will only be accepted upon present action of valid receipt and within 7 days from the date of purchase.
l Merchandise can only be exchanged once and is non-refundable.
l Merchandise must have all tags attached and be returned in original packing.
Exchange will not be accepted on items in any way used or incomplete packing.
l We cannot accept any reason of style return, but accept change the color only.
l Discounted/ Promotion/ Sample/ Final Sales items are not eligible for exchange, refund, or return.
At any point should have any questions on the return policy and process, please call our Customer Service Team in office hour Monday– Friday 10:00-18:00 at (852) 35728158 Ms Tang of Sales Dept.
You may cancel your order any time before the order is processed. Once the order is shipped, we will provide a courier tracking no. toyou via email, then, the order could not be cancelled.
Our Company may reserves the right to terminate orders for below reasons :
l The item is out of stock and there are no plans of restocking it;
l Pricing errors;
l Credit card payment is declined by the issuing financial institution.