Discount Policy
l Please refer to Membership page on official website.
Payment Method
l Customer can pay direct to our HSBC bank account and present the pay-in slip for order confirmation, or can pay by credit cards onour website.
BANK INFORMATION
BANK: HSBC
A/C: 124-510389-838
SWIFT: HSBCHKHHHKH
BENEFICIARY: ENJOY BAG (HK) LTD
l We will accept order only depends on the availability ofthe product.
l We will reserve the right to change the payment methodson the internet without any notification.
Return Policy
l If you have received wrong or defective item(s), please ensure that items are returned to us within 7 days in original packaging, inbrand new and resalable condition, the seal cannot be removed. For the qualityproblem of the product itself, we will responsible for the return shipping cost.
l For all the return, please contact us firstly by email or phone call, tell us the reasons of the return before sending anything back tous. We will solve the problem for you as soon as possible.
l If any refunds are claimed, the customers are subjected to the following requirements :
a. Customers must present the relevant original invoice and all accessories including keys, lock and straps, etc..
b. The merchandises will not be refunded if any damages,stains and malfunction, etc. caused by improper use.
c. Please note that we will not be able to provide a refund on any shipping fees charged for the original order .
d. Our Company reserves the right of final decision in case of any dispute.
Exchange of Goods Policy
l Exchange of merchandise will only be accepted upon present action of valid receipt and within 7 days from the date of purchase.
l Merchandise can only be exchanged once and is non-refundable.
l Merchandise must have all tags attached and be returned in original packing.
Exchange will not be accepted on items in any way used or incomplete packing.
l We cannot accept any reason of style return, but accept change the color only.
l Discounted/ Promotion/ Sample/ Final Sales items are not eligible for exchange, refund, or return.
At any point should have any questions on the return policy and process, please call our Customer Service Team in office hour Monday– Friday 10:00-18:00 at (852) 35728158 Ms Tang of Sales Dept.
Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, we will provide a courier tracking no. toyou via email, then, the order could not be cancelled.
Our Company may reserves the right to terminate orders for below reasons :
l The item is out of stock and there are no plans of restocking it;
l Pricing errors;
l Credit card payment is declined by the issuing financiali nstitution.
Repair Policy
l We provide 6 months warranty for the products counting from the invoice date. We will accept to repair any defects on the material, spare parts and non-functional mechanical parts.
l But we will not accept any damages, stains and malfunction,etc. caused by improper use.
l We can study the problem and determine if the repair can take place with the repairing fee and lead time.
l Once the repair request is confirmed, we will send the product back to factory, and the lead time usually needs one to two months.
l Customer is responsible for the shipping costs to return product. Our Company will not cover shipping, duties or taxes on returns.
