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Terms and Conditions


l   Customers who purchase over HK$2,000 (accumulating)within one year, will be automatically entered into our VIP membership.

l   Customers who purchase over HK$5,000 (accumulating)within one year, will be automatically enter into our Platinum membership.

l   All members can enjoy the privilege on the discountpolicy and exclusively to get the first priority on the pre-sales period.

l   Membership is not transferable.



l  Plsrefer to Membership page on official website.



l   Customer can pay direct to our HSBC bank account andpresent the pay-in slip for order confirmation, or can pay by credit cards onour website.


BANK:       HSBC

A/C:        124-510389-838



l   We will accept order only depends on the availability ofthe product.

l   We will reserve the right to change the payment methodson the internet without any notification.

Local Delivery Shipping Policy


(fordeliveries inside Hong Kong) :

l   Order value equivalent to or above HK$500 purchases areeligible for free local delivery to addresses in the New Territories, Kowloon,Hong Kong Island and other outlying islands. If the purchases are under HK$500,the local courier charge will be fixed at HK$60 each time.

l   Delivery service is not available to any restricted areaand hotel rooms.

l   Package is shipped via S.F. Express, all items will beshipped and tracking ID will be provided within 3 working days from the date ofpayment.

S.F. Express (Local / Overseas Courier) Online TrackingAvailable, Website:


(fordeliveries China) :

l   Order value equivalent to or above HK$1,000 purchases areeligible for free delivery to addresses in China. If the purchases are underHK$1,000, the courier charge will be fixed at HK$100 each time.

l   Delivery service is not available to any restricted areaand hotel rooms.

l   Package is shipped via S.F. Express, all items will beshipped and tracking ID will be provided within 4 days from the date ofpayment.

S.F. Express (Local / Overseas Courier) Online TrackingAvailable, Website:


(fordeliveries overseas) :

l   Outside HK area, customers need to pay for the shippingcost, handling fee and any tax involved.

l   We will indicate the courier charge during each purchase.

l   Customers need to responsible to the customs ordinance ofyour countries which may cause further costs on customs clearance and importtaxes, and also may cause some delay.



l   Customer could either choose to ship by post or pick upat our store. Items purchased are available for self-pickup at our showroom inTsuen Wan, N.T.

l   Cash Payment is available in the showroom.

l   Our customer service team will contact you to arrange thepick-up date, time then sending you a confirmation by email.

l   Showroom address :  Room 3308, 33/F, Cable TV tower,9 Hoi Shing Road, Tsuen Wan, N.T. Hong Kong


Return& Refund Policy

l  If you have received wrong or defective item(s), pleaseensure that items are returned to us within 7 days in original packaging, inbrand new and resalable condition, the seal cannot be removed. For the qualityproblem of the product itself, we will responsible for the return shippingcost. 

l  For all the return, please contact us firstly by email orphone call, tell us the reasons of the return before sending anything back tous.  We will solve the problem for you as soon as possible.

l  If any refunds are claimed, the customers are subjectedto the following requirements :

a.     Customers must present the relevant original invoice andall accessories including keys, lock and straps, etc..

b.     The merchandises will not be refunded if any damages,stains and malfunction, etc. caused by improper use.

c.     Please note that we will not be able to provide a refundon any shipping fees charged for the original order .

d.     Our Company reserves the right of final decision in caseof any dispute.


Exchange ofGoods Policy

l   Exchange of merchandise will only be accepted uponpresent action of valid receipt and within 7 days from the date of purchase.

l   Merchandise can only be exchanged once and isnon-refundable.

l   Merchandise must have all tags attached and be returnedin original packing.

    Exchange will not be accepted on itemsin any way used or incomplete packing.

l   We cannot accept any reason of style return, but acceptchange the color only.

l   Discounted/ Promotion/ Sample/ Final Sales items are noteligible for exchange, refund, or return.


At any point should have any questions on the returnpolicy and process, please call our Customer Service Team in office hour Monday– Friday 10:00-18:00 at (852) 35728158 Ms Tang of Sales Dept.


You may cancel your order any time before the order isprocessed. Once the order is shipped, we will provide a courier tracking no. toyou via email, then, the order could not be cancelled.


Our Company may reserves the right to terminate ordersfor below reasons :

l  The item is out of stock and there are no plans ofrestocking it;

l  Pricing errors;

l  Credit card payment is declined by the issuing financialinstitution.



l   We provide 6 months warranty for the products countingfrom the invoice date.  We will accept to repair any defects on thematerial, spare parts and non-functional mechanical parts.

l   But we will not accept any damages, stains and malfunction,etc. caused by improper use.

l   We can study the problem and determine if the repair cantake place with the repairing fee and leadtime.

l   Once the repair request is confirmed, we will send theproduct back to factory, and the leadtime usually needs one to two months.

l   Customer is responsible for the shipping costs to returnproduct.  Our Company will not cover shipping, duties or taxes on returns.



ENJOY Bag (HK) LTD respect the privacy rights of itsonline visitors and recognize the importance of protecting the informationcollected about them. We have adopted a corporate wide Privacy Policy thatguides how we collect, store and use the information that you provide us with.


Why WeCollect Customer Information

We collect customer information to communicate with ourcustomers about our brand, products, services and promotions. The informationincluding your name, mobile no., e-mail and postal address when you register.We also monitor site use and traffic patterns to improve our web site designand the products and services we offer.

The Way WeUse Information

We use the information you provide about yourself whenplacing an order to complete that order, which includes sending you orderconfirmations, shipping notices, and contacting you if we have any questionsabout your order. We do not share this information with outside parties orindividual except to the extent necessary to complete that order. We maycontact you by mail to provide you with information on new products andservices or upcoming events. If you do not wish to receive such mailings,please let us know by email.


OurCommitment To Data Security

ENJOY Bag (HK) LTD will ensure that all personalinformation, including credit card details, remains private and secure. We willnot rent or sell your e-mail address or personal details for any reason. Wetreat customer confidentiality with the highest priority.