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Terms and Conditions

Membership Policy

l   Customers who purchase over HK$2,000 (accumulating) within one year, will be automatically entered into our VIP membership.

l   Customers who purchase over HK$5,000 (accumulating) within one year, will be automatically enter into our Platinum membership.

l   All members can enjoy the privilege on the discount policy and exclusively to get the first priority on the pre-sales period.

l   Membership is not transferable.


Discount Policy

l   For the basic members, who can enjoy 10% discount on the regular products.

l   For the platinum members, who can enjoy 15% discount on the regular products

l   This offer is not applied to any promotion/ final sales items.

l   On the birthday month, Basic/ Premium/ Platinum member can enjoy a birthday gift of $30% Off.

l   Introduce a New Member and successfully purchase any goods over $800, it can get $100 online coupon.


Payment Method

l   Customer can pay direct to our HSBC bank account and present the pay-in slip for order confirmation, or can pay by credit cards on our website.


BANK:       HSBC

A/C:         124-510389-838



l   We will accept order only depends on the availability of the product.

l   We will reserve the right to change the payment methods on the internet without any notification.

Local Delivery Shipping Policy


(for deliveries inside Hong Kong) :

l   Order value equivalent to or above HK$500 purchases are eligible for free local delivery to addresses in the New Territories, Kowloon, Hong Kong Island and other outlying islands. If the purchases are under HK$500, the local courier charge will be fixed at HK$60 each time.

l   Delivery service is not available to any restricted area and hotel rooms.

l   Package is shipped via S.F. Express, all items will be shipped and tracking ID will be provided within 3 working days from the date of payment.

S.F. Express (Local / Overseas Courier) Online Tracking Available, Website:


(for deliveries China) :

l   Order value equivalent to or above HK$1,000 purchases are eligible for free delivery to addresses in China. If the purchases are under HK$1,000, the courier charge will be fixed at HK$100 each time.

l   Delivery service is not available to any restricted area and hotel rooms.

l   Package is shipped via S.F. Express, all items will be shipped and tracking ID will be provided within 4 days from the date of payment.

S.F. Express (Local / Overseas Courier) Online Tracking Available, Website:


(for deliveries overseas) :

l   Outside HK area, customers need to pay for the shipping cost, handling fee and any tax involved.

l   We will indicate the courier charge during each purchase.

l   Customers need to responsible to the customs ordinance of your countries which may cause further costs on customs clearance and import taxes, and also may cause some delay.



l   Customer could either choose to ship by post or pick up at our store. Items purchased are available for self-pickup at our showroom in Tsuen Wan, N.T.

l   Cash Payment is available in the showroom.

l   Our customer service team will contact you to arrange the pick-up date, time then sending you a confirmation by email.

l   Showroom address :  Room 3308, 33/F, Cable TV tower, 9 Hoi Shing Road, Tsuen Wan, N.T. Hong Kong


Return & Refund Policy

l  If you have received wrong or defective item(s), please ensure that items are returned to us within 7 days in original packaging, in brand new and resalable condition, the seal cannot be removed. For the quality problem of the product itself, we will responsible for the return shipping cost. 

l  For all the return, please contact us firstly by email or phone call, tell us the reasons of the return before sending anything back to us.  We will solve the problem for you as soon as possible.

l  If any refunds are claimed, the customers are subjected to the following requirements :

a.     Customers must present the relevant original invoice and all accessories including keys, lock and straps, etc..

b.     The merchandises will not be refunded if any damages, stains and malfunction, etc. caused by improper use.

c.     Please note that we will not be able to provide a refund on any shipping fees charged for the original order .

d.     Our Company reserves the right of final decision in case of any dispute.


Exchange of Goods Policy

l   Exchange of merchandise will only be accepted upon present action of valid receipt and within 7 days from the date of purchase.

l   Merchandise can only be exchanged once and is non-refundable.

l   Merchandise must have all tags attached and be returned in original packing.

    Exchange will not be accepted on items in any way used or incomplete packing.

l   We cannot accept any reason of style return, but accept change the color only.

l   Discounted/ Promotion/ Sample/ Final Sales items are not eligible for exchange, refund, or return.


At any point should have any questions on the return policy and process, please call our Customer Service Team in office hour Monday – Friday 10:00-18:00 at (852) 35728158 Ms Tang of Sales Dept.

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, we will provide a courier tracking no. to you via email, then, the order could not be cancelled.


Our Company may reserves the right to terminate orders for below reasons :

l  The item is out of stock and there are no plans of restocking it;

l  Pricing errors;

l  Credit card payment is declined by the issuing financial institution.


Repair Policy

l   We provide 6 months warranty for the products counting from the invoice date.  We will accept to repair any defects on the material, spare parts and non-functional mechanical parts.

l   But we will not accept any damages, stains and malfunction, etc. caused by improper use.

l   We can study the problem and determine if the repair can take place with the repairing fee and leadtime.

l   Once the repair request is confirmed, we will send the product back to factory, and the leadtime usually needs one to two months.

l   Customer is responsible for the shipping costs to return product.  Our Company will not cover shipping, duties or taxes on returns.


Privacy Policy

ENJOY Bag (HK) LTD respect the privacy rights of its online visitors and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.


Why We Collect Customer Information

We collect customer information to communicate with our customers about our brand, products, services and promotions. The information including your name, mobile no., e-mail and postal address when you register. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer.

The Way We Use Information

We use the information you provide about yourself when placing an order to complete that order, which includes sending you order confirmations, shipping notices, and contacting you if we have any questions about your order. We do not share this information with outside parties or individual except to the extent necessary to complete that order. We may contact you by mail to provide you with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by email.


Our Commitment To Data Security

ENJOY Bag (HK) LTD will ensure that all personal information, including credit card details, remains private and secure. We will not rent or sell your e-mail address or personal details for any reason. We treat customer confidentiality with the highest priority.